Techguys

Summary of the role

You will be providing a high level of technical/product expertise and apply proactive and specialist solutions to solve customer issues and increase technical revenue with both internal and external brands. You will also give great customer service in all areas of the store as needed to support your colleagues to deliver store profit targets.

What will I be doing?

• Meet and greet every customer. 
• Processing customer sales and account transactions.
• Providing a high level of technical advice and product expertise to customers.
• Organising and prioritising customer jobs to ensure completion in a timely manner.
• Processing database changes to record and update customer records.
• Achieving individual service targets by maximising all selling opportunities.
• Adding value by offering customers attachments of service and products.
• Providing support in other areas of the store whilst delivering exceptional customer service.
• Ensuring that your training and product knowledge is kept up to date with new procedures and technologies.

If you haven’t got any experience in this area, don’t worry we have a comprehensive training programme that will help you learn everything you need to know.

What about the benefits package?

In addition to a competitive hourly rate, we also have an excellent bonus scheme linked to the customer service levels in store and the store profit.

You will also be entitled to the full range of benefits available to every employee of DSG International including staff discount, savings on a range of leisure and financial services, Save as you earn and share incentive schemes and up to 25 days holiday a year.